Privacy Policy

Introduction

SI LEVELS (“we,” “our,” or “us”) values the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our services or access our website. By engaging with SI LEVELS, you consent to the practices described herein.

Information We Collect

We may collect the following categories of personal information:

- Contact information (name, email, phone number)

- Business and clinic details

- Messages submitted through forms or chat

- Website analytics (cookies, device data, browser type)

- Client performance and usage data (if integrated through other platforms)

We do not knowingly collect information from individuals under the age of 18.

How We Use Your Information

We use collected data for the following purposes:

- Providing and optimizing services

- Client onboarding and communication

- Campaign automation and CRM setup

- Billing and account management

- Marketing, education, and service updates

- Ensuring compliance with legal or regulatory obligations

Cookies and Tracking Technologies

All services are prepaid. Monthly subscriptions are billed automatically every 30 days unless otherwise agreed. Delinquent accounts may be suspended after 5 days of non-payment. Late fees may apply. SI LEVELS reserves the right to charge for any third-party tools or licenses used to fulfill services.

Third-Party Tools and Integrations

All tools, frameworks, copy, automation flows, websites, and campaign structures developed by SI LEVELS remain the intellectual property of the Agency unless otherwise agreed in writing. Clients are granted a limited, non-transferable license to use the deliverables during an active engagement. Unauthorized use, copying, or redistribution is strictly prohibited.

Data Retention

While we ensure continuity and integration, SI LEVELS is not responsible for outages, feature changes, or limitations caused by third-party services. We reserve the right to change, upgrade, or discontinue parts of our service to maintain quality.

Data Security

We do not guarantee specific results, such as patient acquisition or increased revenue. Marketing performance depends on factors outside our control, including market competition, internal clinic operations, and patient behavior. SI LEVELS commits to best practices, data analysis, and strategy adjustments, but results are not guaranteed.

Your Rights

Both parties agree to maintain confidentiality of all sensitive business, patient, and operational information exchanged during the course of the agreement. This clause survives the termination of this agreement

Children's Privacy

Clients may cancel services with a 30-day written notice. No refunds will be issued for prior payments. SI LEVELS may suspend or terminate service if payment is not received, if the client breaches this agreement, or if the client engages in conduct that damages the Agency’s reputation or platform compliance.

Changes to This Policy

To the maximum extent permitted by law, SI LEVELS shall not be liable for any indirect, incidental, punitive, or consequential damages, including lost profits or business interruption. Our liability shall not exceed the total amount paid by the client in the 30 days preceding the event giving rise to the claim.

Contact Information

This Agreement shall be governed by the laws of the State in which SI LEVELS is incorporated, without regard to its conflict of law principles. Disputes shall be resolved through binding arbitration or the courts located in our principal place of business.

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