Refund Policy
Overview
At SI LEVELS, we are committed to delivering high-quality marketing and automation services tailored for dental practices. Our services are billed on a monthly, retainer-based model and require consistent resource allocation, strategy planning, and system deployment. This Refund Policy outlines the conditions under which refunds may or may not be granted.
No Refunds on Monthly Retainer Fees
All services are billed in advance on a monthly basis. Once a billing cycle has started, no refunds will be issued for that month, regardless of service usage, partial cancellation, or non-participation by the Client, unless a refund has been previously discussed and mutually agreed upon in writing.
Cancellation Policy
Clients may cancel their subscription at any time with 30 days' written notice. Services will continue through the end of the final billing cycle. No refunds will be issued for any days remaining in the month once cancellation is confirmed.
Service Delivery Failures
If SI LEVELS fails to deliver core services explicitly stated in the selected Care Plan due to internal error, and no corrective action is taken within a reasonable period, the Client may request a pro-rata refund for the affected service period. This must be submitted in writing and approved by our management.
Payment Disputes & Chargebacks
Clients agree to contact SI LEVELS support at [email protected] to resolve any billing concerns before initiating a payment dispute or chargeback. Unauthorized chargebacks will be treated as a breach of contract and may result in immediate service termination.
Modifications to This Policy
SI LEVELS reserves the right to modify this Refund Policy at any time. Continued use of our services constitutes acceptance of any revised terms.
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